Fonte: CNIL
An exceptional year for the French data protection authority (CNIL) marked by the entry into force of the GDPR
The essentials for 2018
An exceptional year for the French data protection authority (CNIL) marked by the entry into force of the GDPR
The entry into force of the General Data Protection Regulation (GDPR) unprecedentedly raised professionals and individuals’ awareness of data protection issues.
One of the results has been a considerable increase in complaints.
Also companies and businesses addressed CNIL with a significant influx of enquiries on how to comply with the GDPR. Clearly identified as a go-to player, CNIL advised various organizations on their obligations.
CNIL at the service of citizens
The media impact of the GDPR led to a record number of complaints and an increased awareness among citizens
In 2018, CNIL received a record of 11 077 complaints (+ 32,5% compared to 2017). About 20% of these complaints are tackled in the framework of European cooperation with other Supervisory Authorities.
These complaints relate mainly to:
Dissemination of data on the internet (373 requests for delisting , a right now consecrated by the GDPR). People massively request their data to be deleted from the internet (names, contact details, comments, photographs, videos, accounts, etc.).
These kinds of complaints show how difficult it can be for individuals to manage the digital life, and in particular their online reputation: 35.7%
- marketing / business: 21%;
- human resources: 16.5%;
- banking and credit: 8.9%;
- health and social sectors: 4.2%.
CNIL identified several emerging trends:
- Remote viewing of CCTV images;
- Installation of cameras in care units;
- Use of the right to data portability by banks customers and online content services users;
- Increased awareness among citizens regarding the security of their personal data in all sectors;
- Individuals show concern about the kind of data mobile applications access on their smartphones.
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