ICO Director of Investigations Steve Eckersley said:
“This was not only a serious failure of data security on Uber’s part, but a complete disregard for the customers and drivers whose personal information was stolen. At the time, no steps were taken to inform anyone affected by the breach, or to offer help and support. That left them vulnerable.”
Mr Eckersley added:
“Paying the attackers and then keeping quiet about it afterwards was not, in our view, an appropriate response to the cyber attack.
“Although there was no legal duty to report data breaches under the old legislation, Uber’s poor data protection practices and subsequent decisions and conduct were likely to have compounded the distress of those affected.”
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